Ergo has more than 15 years of management experience in IT-domain, from a small development team of five people to a geographically distributed department of 100+ employees. Today he is working for Playtech, the largest online gaming and sports betting software supplier in the world. He is responsible for the delivery processes of Playtech's core product named IMS. This covers everything from gathering requirements to product deployment and support in production sites. During the few past years IMS has been in a heavy transformation process - from a monolithic system to a service-based architecture, from a conventional virtualized infrastructure to a cloud-based platform, and from an expensive database solution to a cheaper SQL and NoSQL based services. Experience gained here is invaluable and worth sharing. Moreover, people in IMS have even set a motto for themselves: "In IMS we share our knowledge".